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Mobile App: Issues and Solutions

Find out how to troubleshoot issues that you encounter on your YormeHut App such as, sign-in, ID verification, and more.
What Are the Steps for Basic Troubleshooting?
This is a solution for the majority of possible issues related to the YormeHut app:
  • Restart your app.
  • Make sure you are connected to the internet (do a speed test to confirm).
  • Make sure the app is in the latest version. Please open the app in the Google Play Store or the App Store and download the updates, if any.
How do I Solve a Sign-In Issue?
  • There is an option on each password field to show the password. Please check if you are entering the right password.
  • Some issues might be because you use an old version of the app. The system forces time to update to the latest versions, but there is still no 100% hit. Please open the app in the Google Play Store or the App Store and download the latest version.
  • Antibot-solutions that we use might block users if some suspicious activity was detected on the device, network, region, etc. If you have tried all the previous steps, please contact us to investigate your specific case.
How Do I Solve Issues Related to ID Verification?
Make sure you have granted access to your device’s camera. For more information on the possible verification issues, click here.

If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.

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