To maintain safe conditions within the YormeHut marketplace, we take action on accounts that violate any of our Terms of Service. These actions will have a status that restricts the use of YormeHut.
If your account is suspended, you are restricted from using your YormeHut account.
If your account is frozen, you can’t buy or sell on YormeHut, and you can’t withdraw any funds.
What causes account restrictions?
Here are some of the activities that can lead to your account being restricted:
- The seller asked to cancel the trade after the payment was completed.
- Conducting a trade outside of YormeHut trade escrow by communicating through Telegram, WhatsApp, etc.
- Making a chargeback or reversing the payment after it has been processed
- Locking or holding a seller’s Money in escrow without the intention to make the payment and complete the trade
- Unauthorized use of gift cards, such as selling a gift card in multiple trades and selling gift cards that have already been used,
- Forcing or tricking a trade partner to immediately confirm their Trade.
YormeHut has zero tolerance for the following:
- Using multiple YormeHut accounts
- Using a fake identity or falsified verification documents
- Using YormeHut from an OFAC-banned country
- Unauthorized use of gift cards, chargebacks, or defrauding users
How do I remove the restriction?
Account restrictions, such as being Banned are not reversible; therefore, the actions are final.
However, if your account is frozen, first check your email for information and then contact Support to figure out the next steps for an appeal.
If your account is locked, please take a look at this article for steps on how to unlock it.
Warning: The quickest way to appeal a restriction on your account is by using our Contact Us form and choosing the following request type: Accessing and using my account > My account is banned, frozen, suspended, or on hold.
