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I Sent Funds to the Wrong Account. How Do I Get Them Back?

Balance transactions are irreversible. To get your funds back, you must contact the receiver and request that they be sent back. If you don’t know to whom the account belongs, you can’t do anything else to retrieve the funds.

Warning: Always double-check and ensure that the Account you’re sending funds to exactly matches the Account of the recipient beforehand.

If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.

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